POLICIES

CREDIT CARDS

Orders are accepted using Visa, Mastercard, Discover, or Amex. When placing your credit card order, be sure to state your name as it appears on the card, the card number and the expiration date of your card.

PAYPAL PAYMENTS

We do allow customers to use Paypal to make order payment for their convenience and security. Please choose PAYPAL as your payment type when placing your order. A Sales Rep. will then figure your shipping and email you the total and a convenient link to allow you to make a payment from Paypal's site.

PREPAYMENT

We bill credit cards in FULL at the time of the order, unless a lengthy shipment delay is expected. However we do not normally charge shipping for backordered items. We feel this policy is much more fair than being charged 3 and 4 times for inventory problems that are no fault of yours.

 

SHIPPING CHARGE GUIDE

Order TotalShipping Charge
West USMid USEast US
$0-$200$16.00$14.00$12.00
$201-$350$32.00$28.00$24.00
$351-$500$48.00$42.00$36.00
$501-$750$64.00$56.00$48.00
$751-$1,000$80.00$70.00$60.00
$1,001 +please call

An extra charge will be added for oversize parts. Due to UPS price increases certain locations may require additional shipping charges over and above the amount listed in the above chart.

DISCOUNTS

Order Total (before Shipping) American Express Visa / Mastercard / Discover Check / MO
Over $500 3% 3% 5%
Over $1000 6% 8% 10%
Over $1500 Call for quote

Add an additional 2% discount to all online, faxed or mailed orders that do not require pre or post-sales representative help. The will display after your order has been fully processed and shipped.

*Specially priced kits may not be eligible for additional discounts and may not count toward volume purchase. IE: rally wheels, Batteries, Tires etc.

 

SHIPPING METHODS

UPS Ground -(Brown) This is the most common and cost effective way to have your order shipped.

Click here for Estimated shipping times.

 

NEXT DAY AIR UPS -(RED) Although expensive, you can have your parts the next day! A surcharge of $5.00 is added in addition to the actual UPS Next Day Air charge. Saturday delivery is available for another $10 over and above the next day air fees.

 

2ND DAY AIR UPS -(BLUE) less expensive than Next Day Air. You get your package in 2 working days. A surcharge of $4.00 is added to the actual UPS 2ND Day Air charge.

 

3 DAY UPS -(SELECT) less expensive than 2 Day Air. You get your package in 3 working days. A surcharge of $4.00 is added to the actual UPS 3 Day Select charge. Recommended for West region orders that are not oversized or overly heavy.

 

TIPS

EXPRESS ORDERING-

Registered Users have the ability to place express order. Express ordering allows you to add items to your shopping cart by simply typing in the Part Number and Quantity. This can be a great time saver if you've already looked up the Part Numbers you'd like to order.

STOCK CHECK-

The column labeled "In Stock?" allows you to see the current stock status of each Product in our warehouses;

Yes = In stock

No = Not in stock at the moment, but stock changes daily. Unless the item has a "0.00" dollar price, parts will be back in stock shortly.

KIT= Several stocked part numbers made into a kit to save time and money. Most "kits" are in stock. Exceptions might be interior kits besides black.

E-mail Communications-

You will receive an automated confirmation that your cart order transferred properly, then another when we convert it to an actual order, then a final detailed invoice when we ship your order. You can also check on your order online(registered users) any time.

 

TROUBLE SHOOTING

Error Messages

"WEB ACCESS DENIED" or
"SESSION NO LONGER VALID"

To correct these problems, you must activate your cookies. In Internet Explorer, do the following:

1) Click on "Tools" at the top of the browser.

2) Click on "Internet Options".

3) Click on the "Privacy" tab.

4) Click on the "Advanced" button.

5) Check the Checkbox labeled "Override automatic cookie handling"

6) Check the Checkbox labeled "Always allow session cookies"

7) Click "OK" button.

8) Click "OK" button.

 


PRICES


Prices are up to the minute current! Unless someone is ordering the same part as you at the same time.

We reserve the right to change prices without notice. Availability of all items listed is subject to change without notice.

DAMAGE CLAIMS


It is the responsibility of the carrier to deliver the merchandise in good condition. Please inspect all deliveries in the presence of the carrier. If you receive a package that has been opened or damaged, have the driver note "DAMAGE" on his delivery sheet. Contact UPS or the local truck line that delivered the package so that they can inspect it immediately. The carrier will then contact us and we will take the appropriate steps. Please follow these instructions in the event of a damaged parcel.

 

RETURNS


Parts that are returnable must be unused and in the original packaging.. All non-defective merchandise returned may receive up to a 15% restocking charge. Even if it is our error, we will only reimburse for current UPS applicable charges.No Mail Boxes Etc reimbursement costs.

Click here to obtain a return number

 

Returns will not be accepted without prior authorization. We cannot replace merchandise damaged in transit if a damage claim has not been made. Please Call.

All merchandise must be returned within 30 days of receipt.Please do not send us any packages back COD we cannot accept them.

 

BACKORDERS


Many items in our inventory move very quickly, and occasionally we are out of stock on some items. All back ordered items will be stored in our computer until we are able to ship the merchandise requested, unless you do not want back ordered items. Please specify this or note this on your order. If you have an item on back order, it normally takes approximately 2 weeks to receive the back ordered items(s). If you would like to cancel a back ordered item, please phone our office.

 

SHORTAGES


Always check the contents of your shipment immediately. Compare any shortages to the packing slip to verify part has not been backordered. If you feel there is a shortage, you must call within 3 days of receiving the package. Performance Years assumes no responibility beyond this point.


FOREIGN, APO & FPO ORDERS


For foreign orders (UK, Europe, Australia, Japan, etc.) and FPO, APO, specify preferred shipment method. UPS Senderex, Federal Express, Emory, etc. Shipping rates vary due to size and weight. Costs are usually quite expensive.

ALASKA, CANADA, PUERTO RICO,

VIRGIN ISLANDS, HAWAII

U.S. Mail or UPS 2nd Day Air deliveries are used.

 

MERCHANDISE GUARANTEE AND SHIPPING POLICY:


MONEY BACK GUARANTEE

Any merchandise can be returned within 20 days of receipt with the exception special order items and items sent by motor freight (hoods, fenders, etc.) You can return items for a refund, credit or exchange by calling first. Shipping charges will only be reimbursed upon clear fault of PY.

ALL returns must be accompanied by (1) a copy of the original invoice, (2) a note stating why the items are being returned, and (3) instructions on whether you prefer a credit, refund, or exchange for other parts. All returns must be pre-authorized. It is your responsibility to make sure the return arrives to us in good condition.